New normal, new expectations

Eicher’s Heavy Duty Truck range focuses heavilyon Uptime with built-to-last products, customized services, and a 100 per centconnected ecosystem, writes GagandeepSingh Gandhok.


“Eicher ensures customers that we are with youwhenever you need us, wherever, and at any time.” GagandeepSingh Gandhok, Senior Vice President, HD Trucks Business, VECV. 


2020 was undoubtedly the toughest year one wouldhave seen in many decades. The pandemic brought the whole country – including thecommercial vehicle industry – and over 10 million trucks to a screeching halt, paralyzingcargo movement completely.

While the economy has now started reviving,various industries are still facing the adverse effects of the last year. Hence,it is critical now for every sector including transportation industry, which isthe backbone of the economy and the barometer of the economic health of thecountry, to work harder, non-stop, to make up for lost time.

What will matter now is efficiency, and toachieve that, every company – whether they are into on-road logistics or off-roadapplications – will need to optimize their performance by using trucks thatdeliver enhanced performance, higher productivity, more trips, and higheruptime in this ever-changing business scenario post pandemic. Today, there is aneed for a partner that can help these companies deliver beyond the usual normswith a smart combination of highly efficient products and customized services.


Robustproducts with Uptime at their core

VE Commercial Vehicles (VECV) is known to offera robust product portfolio in the heavy-duty range, starting from 18.5T to 55T,and Pro 3019, Pro 6028T, Pro 6028TM, Pro 6048 and 8035XM are some of our bestperforming models in this segment. These HD trucks and buses are equipped withVEDX 5L and 8L and E494 engines, offering from 210HP to 350HP output power andworld class Engine Management System (EMS) based on Volvo group’s globalplatform, high pressure Denso FIE system, and reinforced Domex chassis to makethem the most reliable products in their class. These 100 per cent connected BSVI vehicles are powered by Eicher Live, delivering built-to-last superioruptime.

Additional features, like cruise control, modernand premium cabin design, fuel coaching, Mbooster+, and intelligent EngineProtection System (EPS) make the Eicher HD Trucks a preferred choice. While thebuses are mostly chosen for intercity, route permit and staff applications, thetrucks are mostly chosen for segments like construction, mining, logistics,etc.

Alongside these unique propositions, Eicher alsohas an always customer-first philosophy that offers a compelling ownershipexperience with performance, reliability, and competitive total cost of ownership.The company has, over these years, remained at the forefront to introducetrucks with higher power and torque combinations by bringing the ‘Pro’ seriesof Trucks with world class technology, modern cabin and intelligent featuresthat offer higher productivity.

Continuing with the same philosophy, the company’sall-new EUTECH6 trucks have been tested for 5.6 million kilometres. Theseproducts are built on the proven Volvo Group Engine technology that has set a benchmarkin the industry for Uptime.

One such example is the Pro 8000 Mining truckthat has crossed 36,000 engine hours in five years. These trucks are built withrobust and durable aggregates coupled with Engine Protection System that ensurethe Trucks keep on running.


A100 per cent connected ecosystem

In the age of technology, CV and fleet ownerstoday expect more visibility on the status of their vehicles and respective partsand what services are required. Addressing these, the company has madesignificant investments in its digitalization initiatives.

It was one of the first manufacturers thatintroduced advanced telematics in the industry called ‘Eicher Live’. Eicher Live is India’s mostcomprehensive telematics solution for enhanced productivity and increasedprofitability, available as a standard fitment across the complete range oftrucks and buses. It provides real time dashboard dataanalytics of the fleet, tracking the most important factors including fuelmanagement and remote fault identification, thus allowing customers to plantheir operations and maintenance.

The company has also set up India’s first Uptimecentre, a technologically enabled facility dedicated for Uptimesituated at Pithampur, that works around the clock in order to remotely detectthe faults in the trucks running anywhere in India and provide them therequired support, thereby consistently ensuring superior uptime to customers. Ithas invested heavily on improving Uptime of Eicher vehicles by shifting fromreactive to proactive to predictive approach towards vehicle upkeep with realtime information sharing. All this work is part of the company’s on-goingstrategy to build products that last, ensuring 100 per cent connected ecosystemand offering customized services for our customers.


TheImportance of Unstoppable Experience

Now, when it comes to delivering superior Uptime,it is not just products but people and processes and a partner that can deliverbeyond. Ensuring trucks are always running means being available wherever yourtrucks are.

Eicher was one of the first to introduce EicherOn-Road Service (EOS) in the industry that provides round-the-clock assistanceto customers. This becomes extremely crucial to support on long-haulapplications when customers cannot afford a lost schedule. To get back on theroad, as quickly as possible is a priority.

Furthermore, to ensure a seamless serviceexperience, Eicher has been developing an ever-growing robust dealershipnetwork. It offers 350+ GPS-enabled EOS vans with expert technicians and tools,480+ wide dealer network across country, customer touchpoints (including retailcentres, Site Support, EGP Shoppe) close to 3200+. Eicher ensures customersthat we are with you whenever you need us, wherever, and at any time.

The company has also introduced Eicher sitesupport especially for mining and construction customers where the sites areremotely located and need hassle-free support 24X7 to ensure the projects runsmoothly and timely.

At Eicher, customers havealways been at the centre of any initiative. The company understands that forcustomers to become prosperous, their trucks need to operate continuously. Deliveringthese unique propositions, Eicher Trucks are today fully prepared to meetdemand and are supplying high productivity, robust products that are reliablewith a high service life and have proven their mettle under tough operatingconditions across a variety of applications.


Eicher Trucks are today fully prepared to meetdemand and are supplying high productivity, robust products that are reliablewith a high service life and have proven their mettle under tough operating conditionsacross a variety of applications.

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