OpenText Documentum keeps remote workersconnected to critical business content and helps drive a nearly 35 per centincrease in digital payments.

OpenText™ hasannounced that Tata Power Delhi Distribution Limited (Tata Power-DDL), aleading power utility serving a populace of 07 million in North Delhi hasimplemented OpenText™ Documentum™ aspart of their digital transformation journey and response to COVID-19. TataPower-DDL is a joint venture between Tata Power, India’s largest integratedpower company, and the Government of NCT of Delhi.

With help fromDocumentum, Tata Power-DDL wasable to automate complex, information-centric processes, maintain productivity,and keep ­­­­critical business moving forward during the pandemic. When thepandemic struck, approximately 70 per cent of their employees shifted to remotework. The company needed to ensure employees, customers, regulators andexternal stakeholders retained access to mission-critical content and businessprocesses.

With Documentum,Tata Power-DDL was able to keep critical users connected and working to providepower to customers, including hospitals, essential utilities like water supply,and pharmacies and laboratories on the front lines of the pandemic.

LeveragingDocumentum’s ability to integrate with key business applications, TataPower-DDL was also able to help customers by implementing digitalself-service payment options so they could easily view and pay their bills ontime via the web, SMS and apps, such as WhatsApp and Paytm.

Additionally,with Tata Power-DDL’s call centres operating at half capacity during thelockdown, digital communication channels were critical. With OpenText™ Documentum™ xCP,a case management framework that allows developers to rapidly design and deploysolutions, Tata Power-DDL built a mobile application for its employees as wellas an online self-service portal for customers to help maintain customer carelevels.