KONE’S Health and Wellbeing Solutions arehelping our customers and users enter buildings with confidenceand a sense of well-being, writes AmitGossain.
“Innovation methods that allow co-creation withour customers and partners are at the core of KONE’s research”
As leaders in vertical transportation committedto ensuring safe and reliable travel, we realised that as cities gradually begin toopen, the experience of using residential buildings and public premises, suchas metro stations, shopping malls, and offices is bound to change. Consideringphysical distancing measures as well as the need for people to be able to movearound in shared spaces safely, we introduced Health and Wellbeing Solutions that encouraged physicaldistancing while enabling a safe and convenient return to public settings.
The response from our customers has been very good. The threesolutions for the Indian market – Escalator Handrail Sanitizer, Elevator CallFeature, Elevator AirPurifier – have done exceedingly well.
For us, at KONE, innovation means putting the customer and end user at the centreand involving them in the creative work. Innovation methods that allowco-creation with our customers and partners are at the core of KONE’s research,conception, as well as new products and services creation. This applies tomechanical concepts, new user experiences, as well as digital solutions. We usenew integrated technologies and connectivity to set new standards for customerservice.
Talking about innovation, our AI-based 24/7 Connected Services offering hasbeen garnering a lot of interest among customers. In fact, the demand has beenhigher than expected in the new normal as this solution provides valuableinformation on upcoming maintenance needs and identifies any potential issuesbefore they cause problems. It connects the elevators or escalators to ourcloud-based service and uses artificial intelligence-based analytics to makesmarter proactive maintenance decisions that take people flow to a whole newlevel.
At KONE, sustainabilityis embedded in our organizational culture. It is how we treat each otherand our stakeholders, how we take the environment into account in all of ouractions, and how we foster economic performance, now, and in the future.
Our vision is to deliver the best People Flow®experience. Sustainability is a source of innovation and a competitiveadvantage for us. KONE is committed to conducting its business in a responsibleand sustainable way and we expect the same commitment from our suppliers.
For us, the ability to deliver has been good overall consideringthe demanding operating environment. We will continue to invest in and offersafer solutions for elevators and escalators to make people’s journeys healthy,clean, and smooth.
Our focus on research and development will continue with the IndiaTechnology and Engineering Centre (ITEC) in Chennai. This is one of the eightglobal R&D centres and supports the latest technology and development for KONE’sfuture solutions.
At KONE, technological disruption and changingcustomer expectations provide us great opportunities to add value for customersin new ways and differentiate from the competition. Together with our partners,we constantly strengthen our position as innovation leader in our industry.
Smart technologies can help support the world asit recovers from the impacts of the pandemic. KONE Residential Flow helps byimproving accessibility and convenience in your building, making everydayliving smoother and safer. Our Healthand Wellbeing Solutions will help our customers and users enterbuildings with confidence and a sense of well-being.
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“At KONE, technological disruption and changingcustomer expectations provide us great opportunities to add value for customersin new ways and differentiate from the competition
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